To lodge a food service facility complaint, we need the following information:

Provide the name of the facility, street address, city, and the date and time of your visit. Location of the facility is important because some restaurant chains have more than one establishment in our area.

Did you talk to someone at the facility regarding your complaint? If yes, please identify that person. eg . Garry, the night manager; Sue, the hostess; etc.

The method which you file your complaint directs the manner of its investigation.

• A suspect food-related illness or injury must be immediately directed to our Epidemiologist Awais Vaid by calling 217.531.5360 during normal work hours, after hours/weekends/holidays please call 217.531.3386.


• An anonymous complaint will be investigated during the next routine operational inspection of the facility. Depending on the timing of your visit and subsequent complaint, it may be up to several months before an anonymous complaint will be investigated.


• A formal complaint is made when you supply your name, address and phone number along with the complaint. This information is confidential and is NOT released to anyone, unless you indicate that you want it to be released. No indication regarding release automatically means that you do NOT want your name, address, or phone number released.
  
  Formal complaints regarding situations that may be hazardous to the public’s health and safety are investigated as soon as possible, and routinely less than 24 hours after receipt. Formal complaints that deal with items that are not generally regarded as immediate hazardous to the public’s health and safety will be investigated within one (1) week.

For facilities located in Champaign-Urbana, you may call our offices at 217.373.7900. For facilities in the county outside of Champaign-Urbana, please call 217.363.3269.

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You may fill out an online complaint form.